Terms and Conditions

These Terms and Conditions govern the legal relationship between Wiwi Casino and every Player who accesses our website or uses our Services in Ghana. They set out your rights and obligations, as well as ours, and apply to all games, promotions, and features available through our platform.

By registering a Player Account, ticking the acceptance box, and using our Services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of them, you should stop using our Services immediately. We may update these Terms from time to time, and any material changes will be communicated to you in advance.

Eligibility to Play

To open a Player Account and use Wiwi Casino, you must meet the following requirements:

  • You are at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher.
  • You are accessing our Services from a location where online gambling is legal.
  • You are registering under your own name and are not acting on behalf of a third party.
  • You are not an employee, director, or close relative of anyone employed by Wiwi Casino.

We reserve the right to request proof of age or identity at any time and to suspend your account until satisfactory documentation is provided.

Opening and Managing Your Player Account

You may hold only one Player Account with Wiwi Casino. All information you provide during registration must be accurate, complete, and kept up to date. You are solely responsible for keeping your username and password confidential, and for all activity that occurs through your account.

If you suspect unauthorized access to your account, you must notify our support team immediately. Wiwi Casino is not liable for losses resulting from a third party gaining access to your account through no fault of ours.

Deposits, Withdrawals, and Currency

All transactions on Wiwi Casino are conducted in Ghana Cedi (GHS). Deposits are typically processed instantly, while withdrawals are returned to the same payment method used to deposit funds, where this is possible.

A few important points regarding transactions:

  • Withdrawal requests may require additional verification before being approved.
  • Processing times can vary depending on your payment provider.
  • The name on your payment method must match the name on your Player Account.

You can manage deposits and withdrawals either through our website or through the Wiwi Casino App, which offers a faster and more convenient way to fund your account on the go.

Bonuses and Promotions

Wiwi Casino offers welcome bonuses, deposit matches, free bets, and other promotions to eligible Players. Each promotion is subject to its own specific terms, including wagering requirements, minimum deposit amounts, and expiry dates, which will be published alongside the offer.

We reserve the right to modify, suspend, or withdraw any promotion at our discretion, and to void bonuses obtained through abuse, fraud, or violation of these Terms.

Responsible Gambling

Wiwi Casino is committed to promoting safe and responsible play. We provide tools that allow Players to set deposit limits, take short breaks, or self-exclude from our platform if needed. If you feel that gambling is becoming a problem, we encourage you to reach out to our support team, who can guide you toward the appropriate resources and assistance.

Prohibited Conduct

To keep our platform fair and secure for everyone, Players agree not to engage in any of the following:

  • Using bots, scripts, or artificial intelligence tools to gain an advantage in games.
  • Colluding with other Players or attempting to manipulate game outcomes.
  • Providing false personal information or impersonating another individual.
  • Attempting to bypass our security systems or disguise your true location.

Violation of any of these rules may result in the suspension or permanent closure of your Player Account, along with the forfeiture of any related funds or winnings.

Limitation of Liability

Wiwi Casino provides its Services “as is” and does not guarantee that the platform will be free of errors or interruptions. We are not responsible for losses arising from equipment failure, internet connectivity issues, or events beyond our reasonable control. Our liability in any dispute is limited to the value of the specific bet or transaction in question, except where such limitation is not permitted by law.

Governing Law and Changes to These Terms

These Terms are governed by the laws applicable to Wiwi Casino’s operations in Ghana, under license from the Gaming Commission of Ghana. We may amend these Terms periodically to reflect changes in our Services or applicable regulations. Continued use of Wiwi Casino after such changes take effect constitutes your acceptance of the updated Terms.

If you have any questions about these Terms and Conditions, please contact our customer support team, who will be happy to assist you.